Second Chance Services LLC Effective Date: June 2025

Our Commitment to Equal and Inclusive Care

Second Chance Services LLC is committed to providing high-quality, compassionate behavioral health care to every individual we serve — without discrimination of any kind. We believe that access to mental health care is a fundamental right, and we are dedicated to creating a welcoming, respectful, and inclusive environment for all patients, families, and visitors.

Notice of Nondiscrimination

Second Chance Services LLC complies with applicable federal civil rights laws, including Section 1557 of the Affordable Care Act, Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act (ADA), and the Age Discrimination Act of 1975.

Second Chance Services LLC does not discriminate on the basis of:

• Race
• Color
• National origin
• Ethnicity or ancestry
• Language
• Sex (including pregnancy, childbirth, and related conditions)
• Gender identity and expression
• Sexual orientation
• Age
• Disability (physical or mental)
• Religion or religious beliefs
• Socioeconomic status
• Marital or family status
• Veteran or military status
• Immigration or citizenship status
• Any other characteristic protected by federal, state, or local law

This policy applies to all aspects of our services, including but not limited to patient intake, clinical care, scheduling, billing, insurance processing, and access to our facilities and telehealth services.

Accessibility for People with Disabilities

Second Chance Services LLC provides reasonable accommodations to people with disabilities to ensure equal access to our services. If you require an accommodation to access our services — including physical accessibility, communication assistance, or modifications to our standard procedures — please contact our office and we will work with you to meet your needs.

We also provide auxiliary aids and services, free of charge, to people with disabilities when necessary to ensure effective communication, including:

• Written materials in accessible formats
• Communication assistance as needed for clinical visits
• Accessible telehealth options

Language Assistance Services

If you have limited English proficiency (LEP) or do not speak English as your primary language, you have the right to receive language assistance services at no cost to you in order to communicate effectively with our practice. Please inform us of your language needs when scheduling or arriving for your appointment, and we will make reasonable efforts to accommodate you.

Attention: If you speak a language other than English, language assistance services are available to you free of charge. Please contact our office for more information.

Section 1557 — Affordable Care Act Compliance

Second Chance Services LLC complies with Section 1557 of the Affordable Care Act, which prohibits discrimination in health programs and activities receiving federal financial assistance, including programs administered through Medicaid and Medicare.

If you believe you have been subjected to discrimination in violation of Section 1557, you may file a complaint with:

U.S. Department of Health and Human Services Office for Civil Rights 200 Independence Avenue, SW Washington, DC 20201 Toll-Free: 1-800-368-1019 TDD: 1-800-537-7697 Website: www.hhs.gov/ocr

Maryland and DC State Protections

In addition to federal law, Second Chance Services LLC complies with all applicable Maryland and Washington DC civil rights and non-discrimination laws, including the Maryland Equal Access to Public Accommodations Act and the DC Human Rights Act, both of which provide broad protections against discrimination in healthcare settings.

How to File a Complaint

If you believe that Second Chance Services LLC has failed to provide services in a non-discriminatory manner, or that you have been discriminated against in connection with our services, you have the right to file a grievance with us and/or with the appropriate regulatory agency.

Internal Complaint Process:

To file a complaint directly with Second Chance Services LLC, please contact:

Non-Discrimination Coordinator / Compliance Officer 

We will acknowledge your complaint promptly and work to resolve it in a fair and timely manner. We will not retaliate against any individual for filing a complaint or participating in a discrimination investigation.

External Complaint Options:

U.S. Department of Health and Human Services — Office for Civil Rights Toll-Free: 1-800-368-1019 Website: www.hhs.gov/ocr/civilrights/complaints

U.S. Department of Justice — Civil Rights Division Website: www.justice.gov/crt/how-file-complaint

Maryland Commission on Civil Rights Website: www.mccr.maryland.gov

DC Office of Human Rights Website: ohr.dc.gov

Our Ongoing Commitment

Second Chance Services LLC regularly reviews and updates our policies and practices to ensure that we continue to meet our obligations under federal, state, and local non-discrimination laws. We are committed to ongoing staff training, equitable access to care, and fostering a practice culture of respect, dignity, and inclusion for every person we serve.

Contact Us

For questions about this Non-Discrimination Policy, to request a reasonable accommodation, or to inquire about language assistance services, please contact