Privacy Policy
Privacy Policy
Effective Date: 8/28/2026
Second Chance Services LLC (“Second Chance Services,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.secondchanceservicesllc.com, contact us, request information, or use forms available through our website.
This Privacy Policy applies to information collected through this website. It is separate from any Notice of Privacy Practices that may govern the use and disclosure of Protected Health Information (“PHI”) in connection with healthcare services.
Information We May Collect
We may collect information that you voluntarily provide when you:
- Submit a contact or patient registration form
- Request an appointment or consultation
- Contact us by phone, email, or other electronic communication
- Request information about our services
- Communicate with our practice
Depending on how you interact with the website, information may include:
- Your name
- Email address
- Phone number
- General location or state
- Appointment or scheduling information
- Information you choose to provide about the services you are seeking
- Other information you voluntarily submit through our forms
We may also automatically collect limited technical information when you use the website, such as your IP address, browser type, device information, pages visited, referral source, and general website usage information.
Health Information and HIPAA
Because Second Chance Services LLC provides healthcare services, some information you submit may relate to your health or treatment needs.
Where information constitutes Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”), we handle that information in accordance with applicable healthcare privacy requirements.
Please do not send sensitive health or medical information through unsecured channels such as standard email, social media, or other communication methods that have not been designated by Second Chance Services LLC for secure patient communication.
Information submitted through the website is not intended to replace a clinical evaluation, diagnosis, or treatment by a qualified healthcare professional.
Our website Privacy Policy is separate from our Notice of Privacy Practices, which explains how PHI may be used and disclosed in connection with your healthcare.
How We Use Information
We may use information collected through the website to:
- Respond to inquiries
- Contact you regarding requested services
- Schedule or coordinate appointments and consultations
- Determine the appropriate next step for your request
- Provide administrative communications
- Operate and improve our website
- Monitor website performance and security
- Understand how visitors find and use our website
- Comply with applicable legal, regulatory, and professional requirements
We do not use information submitted through the website to provide an emergency response.
Website Analytics and Cookies
Our website may use cookies and similar technologies to help us understand how visitors use the website, maintain website functionality, measure website performance, and improve the user experience.
We may also use analytics or advertising measurement technologies to understand how visitors reach our website and how our advertising performs.
These technologies may collect information such as browser type, device type, pages visited, approximate location, referral source, and interactions with the website.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Advertising and Measurement
We may use advertising and analytics services, including services provided by platforms such as Google, to measure website visits and the effectiveness of our advertising.
We do not sell your personal information.
We do not intentionally provide sensitive health information submitted through patient or contact forms to advertising platforms for advertising purposes.
How We May Share Information
We may share information with trusted service providers that assist us with services such as:
- Website hosting and maintenance
- Secure forms or patient management systems
- Appointment scheduling
- Communications
- Analytics
- IT and security services
Where required by applicable law, vendors that handle PHI on our behalf are subject to appropriate contractual and privacy obligations, including Business Associate Agreements where applicable.
We may also disclose information when required by law, regulation, court order, subpoena, or when reasonably necessary to protect the rights, safety, or property of Second Chance Services LLC or others.
We do not sell or rent personal information to third parties.
Email and Electronic Communications
If you contact us by email, please understand that standard email may not be a secure method for transmitting sensitive health information.
For questions of a general or administrative nature, you may contact us at:
Info@secondchanceservicesllc.com
For sensitive clinical or health-related communications, please use only the secure communication methods provided by our practice.
SMS Communications
If you voluntarily opt in to receive text messages from Second Chance Services LLC, we may send messages related to appointments, administrative updates, or other communications you have requested.
Message and data rates may apply. Message frequency may vary.
You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us at Info@secondchanceservicesllc.com.
SMS consent and mobile phone information will not be sold or shared with third parties for their own marketing purposes.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information submitted through our website against unauthorized access, use, disclosure, alteration, or loss.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required by applicable legal, regulatory, healthcare, accounting, or professional record-retention requirements.
Clinical records and PHI may be subject to separate retention requirements.
Third-Party Websites
Our website may contain links to third-party websites or services. Those websites operate independently and may have their own privacy policies and practices.
Second Chance Services LLC is not responsible for the privacy practices, security, or content of third-party websites.
Your Privacy Choices
Depending on applicable law and the nature of the information involved, you may be able to request:
- Access to certain personal information we maintain about you
- Correction of inaccurate information
- Deletion of certain personal information, subject to applicable healthcare and legal record-retention requirements
- Withdrawal of consent where processing is based on consent
- Opt-out from marketing communications
Requests may be submitted to:
Info@secondchanceservicesllc.com
Certain rights relating specifically to PHI may be addressed separately in our Notice of Privacy Practices.
Children’s Privacy
Our website is not intended to knowingly collect personal information from children in a manner prohibited by applicable law. If we learn that information has been collected improperly, we will take reasonable steps to address it.
Emergency Situations
This website, its forms, and its email addresses are not monitored for emergencies.
If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency room.
If you or someone you know is experiencing a suicide or mental health crisis in the United States, call or text 988 to reach the Suicide & Crisis Lifeline.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page and the Effective Date will be revised accordingly.
Contact Us
If you have questions about this Privacy Policy or our website privacy practices, please contact:
Second Chance Services LLC
Email: Info@secondchanceservicesllc.com
Phone:+ 1 (443)-788-0328